Return policy

At Night Ride we strive for your complete satisfaction as a customer. We have developed our returns policy to ensure that you can shop with us with confidence, knowing that if for any reason you are not satisfied with your purchase, we are happy to help.

1. GENERAL

Our returns policy includes a generous 14 day period. This means that you have 14 days from the moment you receive your item to request a return.

To qualify for a return, your item must be in the same condition you received it. It must be dedicated or unused, with all original tags and in the original packaging. In addition, it is essential that you present the receipt for proof of purchase.

To initiate a return, you can simply contact us at info@nightride.store. We would like to point out that returns must be sent to the warehouse where the products came from, which in most cases is in China. Therefore, please contact us first so that we can provide you with the correct return address.

When your return is accepted, you will be responsible for the cost of shipping the items to the unavoidable address. We cannot accept items returned to us without a return request.

Please do not hesitate to contact us for any questions regarding returns. You can reach us at info@nightride.store.

 

2. DAMAGES AND PROBLEMS

It is very important that you immediately lose the condition of the items upon receipt of your order. If you notice that an item is defective, damaged or you have accidentally received the wrong item, please contact us immediately. This way we can assess the problem and provide the right solution as quickly as possible.

 

3. EXCHANGES

If you would like to receive the financial item quickly, we recommend returning the item you have. your return will be accepted, you can then make a separate purchase for the new item you wish to receive. This is often the fastest way to ensure you get what you want.

 

4. EUROPEAN UNION 14-DAY RETURN POLICY

which implements the above policy, if your goods are shipped to an address within the European Union, you have the right to cancel or refund your order for any reason within 14 days of receipt for any reason without reason. As previously stated, your item must be in the same condition you received it. It must be dedicated or unused, with all original tags and in the original packaging. You must also be able to provide proof of purchase.

 

5. REFUNDS

Once we have received and inspected your return, we will immediately notify you whether the refund has been approved. If the refund is approved, the amount will automatically be returned to the original payment method you used and will be processed within 10 business days. Please note that it may take some time for your bank or credit card company to fully process the refund and reflect it on your account.

If more than 15 business days have passed since your return was approved, please contact us immediately at info@nightride.store. We are happy to assist you with any questions or concerns you may have regarding your refund. Your satisfaction is our top priority.