Dispatch

At Night Ride we place great value on an efficient shipping process, to ensure that your order is processed as quickly and smoothly as possible. invisibly you will find all the details regarding our shipping policy:

 

Processing of Orders

All orders are processed within 1 to 3 business days, excluding weekends and holidays. This processing begins as soon as we receive your order confirmation by email. Once your order has been processed, you will receive a notification to notify you that your order has been shipped.

Postage costs

At Night Ride we strive to make shopping as easy and affordable as possible. That's why we offer standard shipping rates that are beneficial to our customers. In most cases, our shipping is free unless otherwise stated.

 

Standard Shipping Rates:

International: Free shipping on standard products
Netherlands / Belgium: Free shipping for standard products
Shipping Times and Types
Here are the usual shipping times and types for your reference:

5-10 Business Days: International shipping with free shipping on standard products.
5-10 Business Days: Shipping to the Netherlands / Belgium with free shipping for standard products.
7-12 Business Days: International shipping with free shipping on oversized products.
7-12 Business Days: Shipping to Netherlands / Belgium with free shipping for large products.
Please note: Although we will do our utmost to deliver your order in a timely manner, we are not responsible for any shipping delays.

If you need additional information or have any questions about our shipping policies, please do not hesitate to contact our customer service team.

 

Returns Policy

At Night Ride we understand that sometimes a product does not meet your expectations. That's why we've created a returns policy to help you in such situations. Here are the details of our returns policy:

 

Return period

You have the right to return your purchase within 14 days of the delivery date, provided the item has been used and is in its original condition.

 

Refund

In the event of a return, we will refund the full order amount, with the exception of return shipping costs. Please note that there are some items that we cannot accept for return due to hygiene regulations, but we will clearly indicate this on the relevant product.

 

Damaged items

If your order arrives damaged, we kindly ask you to contact us immediately at info@nightride.store. Please ensure you include your order number and attach a photo of the condition of the assembled item. We handle conventional cases and strive for a successful resolution.

 

Refund Process

Once we have received and inspected your return, we will send you an email to notify you of the receipt of the restricted item. We will also let you know if your refund has been approved or partial. If your refund is approved, the amount will be refunded to your credit card or original payment method within 14 business days, which is usually faster.

 

Order process

Orders are processed within 1-3 business days, excluding weekends and holidays.
Pre-delicate items are processed within 1-3 business days of their arrival at our warehouse.
After you have successfully placed an order, you will receive an email confirmation with the details of your order. If you do not receive an email, please check your spam folder or contact us for confirmation.
If you have any questions or changes regarding your order, please contact us immediately at info@nightride.store. Please note that changes to your order will no longer be possible once it has been shipped.
We consider the importance of carefully checking and entering the correct delivery address. Night Ride is not liable for non-receipt of your order as a result of repeated address errors. In the event of a return due to a reduced address, we will refund the original order (excluding shipping costs) and ask you to resubmit your order.